- notifications/slack.ts: added sendChatEscalationAlert (fires when visitor
asks about pricing, demo, help, or a human) and sendSupportEmailAlert
- email-poller.ts: polls support@squaremcp.com every 5 min via IMAP,
deduplicates with Redis (support📧alerted_uids), fires Slack alert
for each new unseen message
- index.ts: detectEscalation() scans last user message for trigger phrases;
chat endpoint fires alert fire-and-forget after responding; startEmailPoller()
called on server boot
Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
