adebe29ca0
- notifications/slack.ts: added sendChatEscalationAlert (fires when visitor asks about pricing, demo, help, or a human) and sendSupportEmailAlert - email-poller.ts: polls support@squaremcp.com every 5 min via IMAP, deduplicates with Redis (support📧alerted_uids), fires Slack alert for each new unseen message - index.ts: detectEscalation() scans last user message for trigger phrases; chat endpoint fires alert fire-and-forget after responding; startEmailPoller() called on server boot Co-Authored-By: Claude Sonnet 4.6 <noreply@anthropic.com>
43 lines
1.3 KiB
TypeScript
43 lines
1.3 KiB
TypeScript
import { searchMessages } from './imap.js';
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import { sendSupportEmailAlert } from './notifications/slack.js';
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import redis from './redis.js';
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const REDIS_KEY = 'support:email:alerted_uids';
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const POLL_INTERVAL_MS = 5 * 60 * 1000;
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async function pollSupportInbox() {
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try {
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const messages = await searchMessages('', 20, 'sqcp_support');
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if (messages.length === 0) return;
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const alreadyAlerted = await redis.sMembers(REDIS_KEY);
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const alerted = new Set(alreadyAlerted);
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for (const msg of messages) {
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if (msg.seen) continue;
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const key = String(msg.uid);
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if (alerted.has(key)) continue;
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await sendSupportEmailAlert({
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uid: msg.uid,
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subject: msg.subject,
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from: msg.from,
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date: msg.date,
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});
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await redis.sAdd(REDIS_KEY, key);
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// Keep the set from growing unbounded — trim to last 500 UIDs
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await redis.expire(REDIS_KEY, 60 * 60 * 24 * 30); // 30-day TTL
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console.log(`[email-poller] alerted on uid=${msg.uid} from=${msg.from}`);
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}
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} catch (err) {
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console.error('[email-poller] poll error:', (err as Error).message);
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}
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}
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export function startEmailPoller() {
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console.log('[email-poller] starting — polling support@squaremcp.com every 5 min');
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pollSupportInbox();
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setInterval(pollSupportInbox, POLL_INTERVAL_MS);
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}
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